Dell Customer Service

I laughed out loud when I saw this. A Dell contest to win an XPS M1210 notebook autographed by Justin Timberlake? Why would anyone care if this laptop was signed? It's their ultra-portable four pounder with a built-in webcam, next generation wi-fi and WXGA display, powered by the Intel Core 2 Duo processor. Sounds like a nice little package for some lucky winners.

Read the details of this contest at Dell's Lounge website.

I just talked to a friend and co-worker today, who had to argue with a Dell tech for half an hour over his brand new warranty to get some defective speakers replaced. C'mon Dell! Focus on your customer service problems first; fix those issues and make your customers happy.

If you don't, you will continue to lose market share, but it will probably take years before your board of directors realize it. Now don't get me wrong; I use Dell computers at work and at home on a daily basis. Yes, I've had my issues with the company, mainly with their billing and customer service people, but they were corrected (on their timetable, not mine.)

I'd just like to see an improvement in customer service from really big companies that seem to forget how they got so big in the first place. From you and me, our friends and families, that have invested in their products and services.